WhatsApp shared team inbox
Every WhatsApp message, in one live inbox.
Give your whole team one WhatsApp Business number. Every chat arrives live in a shared inbox, shows how long the 24-hour reply window has left, and keeps the customer's tags and notes beside the conversation.
One WhatsApp number, your whole team.
Live, no refresh
New messages and delivery ticks appear the moment they arrive - no refreshing.
24-hour window on every chat
See when the free reply window closes. Outside it, the inbox asks for an approved template.
Tags & notes on the contact
Tag the customer and keep a note beside the chat - tags follow them into broadcasts.
Photos, videos & PDFs
Send images, MP4 videos and PDFs straight from the composer.
Roles & permissions
Each team member gets their own login, a role, and access to only the parts of the dashboard you choose.
AI replies, in the same thread
When the AI chatbot answers, you see it in the conversation and can reply yourself any time.
How your team works in the shared inbox.
Open the inbox
Every customer chat on your number, newest first, updating live.
Pick a conversation
See the full history - customer messages, your team's replies and AI replies.
Reply or send a template
Inside 24 hours, type a free reply. After that, pick an approved template and fill its variables.
Tag the customer
Add tags from the side panel - they follow the customer into every broadcast.
Add a note
Keep a note on the contact - order details, context - visible only to your team.
Share files
Send an image, video or PDF when the customer asks for it.
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WhatsApp team inbox questions
Using one WhatsApp Business number with a whole team.
Yes. With the WhatsApp Business API through AiOneChat, your whole team replies from one number in a shared inbox, each with their own login.
It depends on your plan - see the pricing page for each plan's team size.
WhatsApp lets you reply freely for 24 hours after the customer's last message. After that, you need an approved template.
Yes - images, MP4 videos and PDFs up to 16 MB, straight from the composer.
Yes. It runs in the browser and works on any phone, tablet or laptop.
Yes. Give each member a role - Agent, Manager or Viewer - and choose which parts of the dashboard they can use. Invites, removals and logins are logged.
Can multiple people use one WhatsApp Business number?
Yes. With the WhatsApp Business API through AiOneChat, your whole team replies from one number in a shared inbox, each with their own login.
Stop juggling WhatsApp Web tabs.
Bring every customer chat on your number into one shared inbox. Free trial, no credit card.