AiOneChat

Refund Policy

When you can get a refund, how to request one, and what is non-refundable.

Last updated · July 24, 2026

AiOneChat ("Service", "Platform") is operated by SolvSutra Software, India. AiOneChat is a consumption-based service - once you have used the platform in a paid period, that amount is earned by us and is generally non-refundable. The specific rules for each charge type are listed below.

⚠️ Non-Refundable - at a glance

  • Subscription renewal charges once the new billing period has started
  • Consumed message credits, AI actions & extra storage
  • Meta / WhatsApp conversation costs on messages already sent or attempted
  • Wallet balance already spent on any service
  • Refund requests made more than 7 days after the original payment
  • Accounts suspended or terminated for policy violations

1. Subscription refunds

  • First-time purchase - within 7 days: If you have not yet connected a WhatsApp number and have sent no messages, we will refund the platform subscription fee on written request.
  • Renewal charges (auto-debit via Razorpay) are non-refundable once processed. Turn off auto-renew before the renewal date to avoid the charge.
  • Partial-period refunds (e.g. mid-month cancellation) are not available. Cancelling stops the next cycle only.

2. Wallet top-up refunds

  • Unused wallet balance is generally non-refundable - it stays in your account until you spend it.
  • At our discretion, we may refund the unused portion of a recent top-up (within 7 days) if no messages have been sent from that balance and you have decided not to continue using the Service.
  • Amounts already deducted for sent messages, AI actions, extra storage, or Meta conversation costs are never refundable.

3. Pay-as-you-go plan refunds

  • Refundable in full within 7 days of purchase if you have not used any message credits and have not connected a WhatsApp number.
  • Once you have started sending messages, the plan is considered used and no refund is issued for the remaining validity.

4. Extra add-ons (contacts, storage, AI)

Add-ons are wallet-debited purchases. If the add-on has not been used, we may reverse the wallet debit within 7 days on request.

5. Meta / WhatsApp conversation costs

These are billed by Meta and passed through at cost. Once a message is sent, the cost has already been incurred with Meta and cannot be refunded, even if the message failed to deliver for reasons outside our control.

6. Duplicate or failed payments

If Razorpay charged you but your wallet / subscription was not credited (e.g. duplicate charge, webhook failure), we will refund the extra amount in full within 5-7 business days of you reporting it with the Razorpay Payment ID.

7. How to request a refund

  1. Email info@aionechat.com from the email address on your account.
  2. Include: your registered name, account email, invoice number, and the Razorpay Payment ID.
  3. State the reason for the refund request.

We aim to review every request within 2 business days and, if approved, initiate the refund to the original payment method. Refunds typically appear within 5-10 business days depending on your bank.

8. GST on refunds

Where GST was collected on the original invoice, the refund will include the proportionate GST amount. A credit note will be issued against the original invoice.

9. Chargebacks

Please contact us before raising a chargeback with your bank - most disputes can be resolved directly and faster. Chargebacks raised without first contacting support may result in account suspension while we work with Razorpay to resolve the case.

10. Contact

Refund requests: info@aionechat.com
Company: SolvSutra Software, Surat, Gujarat, India.