AiOneChat

WhatsApp for logistics & courier

Answer “where’s my parcel?” before it’s asked.

AiOneChat sends pickup, in-transit and out-for-delivery updates the moment your system scans a parcel, answers the questions around it from your own material, and hands stuck shipments to your team - on your own WhatsApp number.

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Your numberREST API + webhooksMeta's rates
SLSwiftLane Couriersbusiness account · sent from your systemPicked up - AWB 58213 is on its way to our Mumbai hub.10:14 AMIn transit - AWB 58213 has left Mumbai for Pune.6:40 PMTrack shipmentOut for delivery today, 2–5 PM. Reply here if the address has changed.9:02 AMDelivered at 3:42 PM. How was your delivery?3:42 PMGreatCould be better
PICKED UPIN TRANSITOUT FOR DELIVERYDELIVERED
Key features

Eight containers, one shipment of features.

AOCU 100100AI shipment assistantZones, timelines, rates, packing rules and COD questions - answered from your own material, 24/7.grounded AI · languages
AOCU 100107Real-time tracking updatesYour system sends each status template through our API the moment a scan changes it.REST API · link button
AOCU 100114Delivery notificationsOut-for-delivery and delivered, fired by your system or Shopify - with delivered, read and failed reported back.API · store triggers · webhooks
AOCU 100121Pickup & delivery schedulingThe AI notes the address, window and parcel details; your ops team confirms the slot.lead capture · shared inbox
AOCU 100128Support automationKeyword replies for routine asks, photos of damage understood, stuck cases handed to a person.keyword rules · handover
AOCU 100135Shared team inboxOps, support and hub teams on one number, with roles, permissions and an audit trail.shared inbox · roles
AOCU 100142Broadcast alertsDisruptions, holiday cut-offs and new routes to opted-in customers, by tag or city.segmented broadcasts
AOCU 100149Analytics dashboardDelivered, read and failed per template - and how many chats the AI handled.reporting
Use cases

Every stop, a message on its way.

With AiOneChat, logistics and courier businesses can automate shipment tracking updates, send real-time delivery notifications, provide instant customer support, and improve customer satisfaction - through WhatsApp automation and AI-powered conversations.Tracking updates, delivery notifications and customer support - automated on WhatsApp.

Pickup scheduling01Noted: pickup from Andheri East tomorrow, 11 AM–1 PM, 2 cartons. Our team will confirm the slot.
Order dispatch notifications02Your order #4521 is on its way with SwiftLane. Expected delivery: Sat, 12 Sep.
Shipment tracking03AWB 58213 is in transit - Mumbai hub to Pune. Tap Track shipment for the live page.
Delivery status updates04Out for delivery today, 2–5 PM. Reply here if the address has changed.
Failed delivery alerts05We tried delivering AWB 58213 but couldn't reach you. Reply with a better time and we'll try again.
Customer support06Sorry about the damaged box - thanks for the photo. I've passed it to our claims team; they'll reply here today.
Feedback collection07Delivered! How was your delivery today? Tap Great or Could be better.
Service announcements08Diwali schedule: no pickups on 8–9 Nov. Deliveries resume on 10 Nov.
Why AiOneChat

An unbroken chain of custody.

1Official WhatsApp Cloud APIthrough a Meta Tech Provider - no gateway in between.
2Your own numberEmbedded Signup puts the WABA and your templates on your account.
3Built for your systema REST API with keys, and HMAC-signed webhooks that retry for up to 24 hours.
4A record you keeproles, permissions and an audit trail of who did what.
5Alerts held to opt-inannouncements reach only customers who agreed, and a STOP reply opts them out.
6Meta's rates, no markupand status updates inside the 24-hour window are free.
FAQ

Questions couriers ask us

Your own system, tracking look-ups, Shopify, cost, photos, the team and volume.

Their own system calls the API to send pickup, in-transit and delivery templates at each scan, while the AI answers questions around a parcel from the company's own material and the team handles exceptions in the shared inbox.

Yes. Connect the number already on your WhatsApp Business app by scanning a QR code, or a new number that isn't on WhatsApp yet - either way it is your own number, not ours.

Yes. The REST API and webhooks are the intended path for high-volume status updates - your system calls us when a shipment changes state, and sent, delivered, read and failed come back to your webhook.

Not by itself - it has no line into your tracking system. It answers the questions around the parcel from your own material and points to the tracking link in the latest update. For AWB look-ups, your system can read incoming messages from our webhook and reply through the API.

Yes. With the Shopify integration, order and fulfilment events can each send an approved template automatically; WooCommerce order statuses work through the WordPress plugin.

They are utility messages: free while the customer's 24-hour service window is open, charged at Meta's utility rate outside it. Because status updates usually follow a customer's own message, many land inside the free window.

Yes. The AI understands photos, so it can acknowledge what was sent and hand the case to your claims team in the shared inbox with the photo attached.

Yes, and Meta charges by the recipient's country. Rates vary widely between markets, so check aionechat.com/pricing/rates before switching on international volume.

Yes. Every conversation lands in one shared inbox over a live connection. Teammates are invited with a role and per-area permissions, and the team page keeps an audit trail of who did what.

Up to 5,000 recipients per campaign, with live delivered, read and failed counts - and only customers who opted in. Larger lists split across multiple campaigns.

Still have a question? Our team replies on WhatsApp within the hour.Talk to the team
Ready to ship

Send every update before they ask.

Connect your number, get your status templates approved, and point your system at our API - pickup, transit and delivery updates go out from there.

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