WhatsApp for e-commerce stores
Turn every order into a WhatsApp conversation.
Order confirmations, shipping updates and abandoned-cart reminders go out automatically from your own verified number - and every reply lands in one shared inbox, where an AI agent that knows your catalogue answers first and your team steps in when it matters.
Official Meta Cloud APIShopify & WooCommerceMeta’s rates, no markup
Six jobs an online store has on WhatsApp - all of them handled
Cart recovery
liveAn abandoned checkout fires a reminder with the customer's own items.
Order & shipping updates
liveCreated, fulfilled, cancelled - each fires an approved template in about a second.
AI customer support
liveStock, size, shipping and returns, answered from your own catalogue.
Marketing campaigns
liveBroadcast to a saved segment with live delivered, read and failed counts.
Customer retention
liveBuyers, clicks and AI intents auto-tag the contact - your own list, not rented reach.
One team inbox
liveAssign a chat, add a note, take over from the AI - one number throughout.
Connect the store once. It runs itself after that.
- 01
Your store fires the event
nowShopify or WooCommerce posts the order, fulfilment or abandoned checkout to AiOneChat. Every payload is verified before anything happens.
incomingPOST /webhooks/ordersHMAC verified#1042₹2,499 - 02
The right template goes out
nowName, order number and total are pulled from the payload into an approved template. It lands in about a second.
outgoing{{1}}Priya{{2}}#1042{{3}}₹2,499Hi Priya, order #1042 is confirmed 🎉2:47 PM ✓✓ - 03
The reply reaches your team
nowThe customer answers in the same thread. The AI takes the routine questions; anything else is assigned to an agent.
your inboxPS“Can I change the size?”AI replied · 3sassigned · Rahul
Your number, your rates, your data
Meta Cloud API, direct - no gateway in the middleNo markup on ratesYour own number
Onboarded through Meta Embedded Signup - the WABA is on your account.
Your own price
Meta's conversation rates at cost, with no markup from us.
Your own data
The AI answers from your catalogue - and hands over rather than guessing.
Your own numbers
Delivered, read and failed, per message and grouped by template.
Questions store owners ask us
Everything about orders, carts, costs and who can reply.
To send order confirmations, shipping and cancellation updates automatically, message shoppers when they start a checkout on Shopify, answer product questions with an AI that knows the catalogue, and run campaigns to customers who opted in - all from the store's own number.
Yes. Connect the number already on your WhatsApp Business app by scanning a QR code, or a new number that isn't on WhatsApp yet - either way it is your own number, not ours.
Yes. Paste your store domain and admin token and we register the order webhooks for you - you never open Shopify's webhook settings. Order created, fulfilled, cancelled and abandoned checkout are all supported.
Yes, through the WordPress integration. WooCommerce order created and order completed fire WhatsApp templates, and Contact Form 7 / WPForms submissions can trigger a confirmation too.
Order updates are utility messages. They are free while the customer's 24-hour service window is open and charged at Meta's utility rate outside it. We add no markup - see the rates page for the current price in your customer's country.
You can, but it changes the category. Meta re-classifies a promotional order update as marketing, which costs several times more in India. Keep offers in a separate marketing template.
As many as you need. Conversations arrive in one inbox over a live connection, agents can be assigned per chat, and every reply - human or AI - stays on the same thread.
No. It answers from what you give it - your site, FAQs, price lists and catalogue - and hands over to a human when a question falls outside that or gets sensitive.
Up to 5,000 recipients per broadcast, sent to a saved segment, with live delivered / read / failed counts, per-message cost and a budget cap that stops the send when you hit it.
You get one. Onboarding runs through Meta Embedded Signup on the official Cloud API, so the number, the templates and the quality rating are yours - not a shared or grey-route number.
How do online stores use WhatsApp Business API?
To send order confirmations, shipping and cancellation updates automatically, message shoppers when they start a checkout on Shopify, answer product questions with an AI that knows the catalogue, and run campaigns to customers who opted in - all from the store's own number.
Your next order can announce itself.
Connect Shopify or WooCommerce, approve two templates, and the confirmations, shipping updates and cart reminders run themselves - on your own verified WhatsApp number.