WhatsApp for clinics & hospitals
Every patient answered.
Every visit remembered.
AiOneChat answers timings, fees and “is the doctor in?” on WhatsApp, notes the appointment for reception to confirm, and sends the reminder the day before - from your clinic’s own number.
Eight features. One healthier front desk.
Eight results, back on WhatsApp.
With AiOneChat, healthcare providers can automate appointment scheduling, send reminders, engage patients instantly, provide 24/7 support, and improve patient satisfaction - through WhatsApp automation and AI-powered conversations.
Appointment scheduling
The AI shares each doctor's days and timings from your clinic information, notes the slot the patient wants, and reception confirms it from the shared inbox.
Appointment reminders
A follow-up on the patient's contact carries your reminder template and a time - it sends itself the day before, with Confirm and Reschedule buttons.
Patient follow-ups
A check-in a few days after the visit. Replies come straight to your staff in the shared inbox, so a patient who is not recovering well reaches a person.
Health check-up campaigns
A check-up package to patients who opted in, segmented by tag, with delivered and read counts as it goes out.
Vaccination reminders
Each child's next dose as its own follow-up, reminded on the date it falls due.
Lab report notifications
A report-ready template with the PDF attached as its document, sent to patients who opted in to receive it.
Dental appointment management
Six-monthly recall visits, braces adjustments and pre-visit instructions - each on its own date, with a keyword reply for BOOK.
Patient support
Timings, fees, directions and which insurance you accept - answered day and night; anything medical goes to a person.
The backbone of every patient conversation.
Questions clinics ask us
Appointments, reminders, medical advice, reports, languages, the team and cost.
To answer timings, fees and doctor-availability questions 24/7 from the clinic's own details, note appointment requests for reception to confirm, send reminders and follow-ups that go out on their own, and share reports as PDFs - on the clinic's own verified number.
Yes. Connect the number already on your WhatsApp Business app by scanning a QR code, or a new number that isn't on WhatsApp yet - either way it is your own number, not ours.
Not directly - AiOneChat does not connect to a clinic calendar or practice software. The AI shares your doctors' timings, notes the slot the patient wants on their contact, and your reception confirms it from the shared inbox. If your software can make an API call, it can send the confirmation and reminder templates itself with an API key.
Yes. Put a follow-up on the patient's contact with your reminder template attached and a time, and it is sent automatically - the day before, the morning of, or both. For a whole day's list, tag those patients and schedule a broadcast.
It should not, and we recommend configuring it not to. Set diagnosis, dosage and medical advice as forbidden topics, and add escalation words so a patient describing symptoms is handed to your staff.
You can send documents to a patient who has opted in. What you may share, and for how long you may keep it, is a medical and legal question for your own compliance advisor - we do not give that advice, and you should not treat this page as guidance.
Only if you allow it. The AI agent has business-hours control, so it can stay silent outside your working hours or reply with your timings instead.
Yes. Set the languages your patients use - English, Hindi, Gujarati - in the AI settings. It also understands voice notes, and answers a voice note with one.
Yes. Every conversation lands in one shared inbox over a live connection. Teammates are invited with a role and per-area permissions, and the team page keeps an audit trail of who did what.
Meta's rate, with no markup from us. Replies inside the patient's 24-hour service window are free, appointment reminders are utility templates, and check-up campaigns are charged at the marketing rate.
How do clinics and hospitals use WhatsApp Business API?
To answer timings, fees and doctor-availability questions 24/7 from the clinic's own details, note appointment requests for reception to confirm, send reminders and follow-ups that go out on their own, and share reports as PDFs - on the clinic's own verified number.
Give your front desk a night shift.
Connect your clinic’s number, add your timings and fees, and get a reminder template approved - tonight’s questions and tomorrow’s reminders run from there.